Product Implementation Manager

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HST Pathways

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Advancing healthcare with innovative technology.

Implementation • Training • Technology • Electronic Health Records • Ambulatory Surgery Centers

51 - 200

Description

• Facilitate center build activities to ensure comprehensive database configuration in support of implementation projects • Provide onsite, classroom and/or remote end user training on the use of the software products utilizing the tools and methodologies supported by HST Pathways • Lead training sessions for facility super users, administrators, office managers, clinical staff and physicians on HST products • Develop documentation and educational materials in collaboration with the Learning and Development Team • Assist with curriculum design and training content to support upgrades and new products • Actively seek current training methods and best practices to facilitate training adult learners • Assist in writing operational documentation for use by other HST Pathways staff and customers • Assist in updating and developing our internal Knowledge Base and application Help Files • Work with various internal departments to analyze and identify content gaps to implement process improvements on client implementation and education • Assist on curriculum design and training content to support upgrades and new products • Assist in the assessment of workflow and/or solution issues that may or may not be related to HST Pathways’ applications and resolve the issue or refer the customer to the appropriate customer support vendor • Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred • Proficient in MS Office and related products • Experience in Healthcare, Hospital, Ambulatory Surgery Centers preferred • Strong verbal and written communication skills • Ability to manage many ongoing activities and tasks in a dynamic environment • Experience implementing SaaS solutions and training end users preferred • Ability to travel 50%

Benefits

• Remote work environment • Health benefits paid for employee • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!