inquirED
Engaging students and supporting teachers with inquiry-based social studies curriculum and professional learning.
51 - 200
Customer Experience Operations Lead
July 21
🏡 Remote – Anywhere in California
inquirED
Engaging students and supporting teachers with inquiry-based social studies curriculum and professional learning.
51 - 200
Description
• Help define systems for customer experience teammates • Act as a trusted partner for the Head of Partner Experience • Develop operational support and training for the team • Establish KPIs and reporting in customer lifecycle management
Requirements
• 5+ years of relevant operations experience, including 3+ years of direct support for a GTM team • Expertise in CRM automation and reporting, with a strong preference for experience operating at a high level in Gainsight • Experience planning and operationalizing new initiatives for a customer-facing team, while also providing enablement and training for the team members these initiatives impact • Demonstrated experience driving complex, cross-functional initiatives and deliverables • Comfortable with ambiguity and enthusiastic about building efficient processes for your partners • Preferred: previous experience in a customer-facing role, bonus points for a role that works with K–12 education customers
Benefits
• Employee-covered health care and retirement match • Flexible PTO and 12+ observed days off • Biannual company retreats and optional local meetups • Technology package provided, plus a home office stipend • Educational and development opportunities, monthly Brunch and Learns, and more!
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