Pilot Store Operations Specialist, Caper (Contract)

May 24

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Instacart invites the world to share love through food. This is how homemade is made.

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• Engage with store teams throughout the launch and implementation cycle of pilot programs. • Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges. • Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops. • Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards. • Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed. • Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations. • Document processes, issues, and resolutions in clear notes and other media as required.

Requirements

• Minimum 3 years of retail experience in management, regional, or corporate roles. • Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success. • Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs. • Flexibility to travel and spend significant time in retail environments, especially during peak periods. • Proficient in performance monitoring, reporting, and leveraging data for operational improvements.

Benefits

• This contract position requires a flexible schedule, including availability during store peak hours, weekends, and holidays as needed to meet project demands. It includes significant on-site presence at store locations within the designated region.