Seasonal Tax Support Specialist

August 4, 2023

Apply Now

Receive Emails with Similar Jobs

Intuit

WebsiteLinkedInAll Job Openings

The global financial technology platform that powers prosperity with TurboTax, Credit Karma, QuickBooks, and Mailchimp.

10,000+

💰 $6.7M Post-IPO Equity on 2011-01

Description

• Highly motivated individual with a business background • Excellent communication skills • Help customers complete their taxes using TurboTax • Provide expert guidance and explanations of tax and technical terms • Enhance brand by delighting customers and empowering them to prepare their taxes • College degree a plus • Background in business, finance, accounting, or tax • Basic knowledge of tax laws and concepts • Familiarity with form 1040 and schedules • Strong customer service skills • Experience preparing federal and state returns (1040) • Prior tax preparation experience in a retail setting a plus • Experience providing support in a call center environment a plus • Strong research skills • Critical thinking and problem-solving • Willingness to utilize audio/visual tools • Comfortable interacting with customers through video • Bilingual (English/Spanish) communication skills a plus

Requirements

• High-quality customer interactions and experiences • Application of defined practices, procedures, and company policies • Proficient with technology and computer operations • Utilize and leverage government websites and toolkits • Document customer interactions • Represent the Intuit TurboTax brand • Demonstrate empathy for the customer • Empower and partner with the customer • Personalize the experience • Build customer confidence • Utilize creative inspiration for innovation

Benefits

• Seasonal customer facing position • Help customers with tax return inquiries • Troubleshoot and resolve product and tax support customer inquiries • Interact with customers utilizing strong written and verbal skills • Represent the Intuit TurboTax brand • Utilize and leverage government websites and toolkits • Empathy for the customer • Partnering with the customer • Personalizing the experience • Confidence-building to empower customers