Legal Engineer (Implementation Consultant)

March 7

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Ironclad

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Ironclad is the #1 contract lifecycle management platform for innovative companies.

SaaS • Legal • Contract Management • Legal operations • Legal tech

201 - 500

Description

Lead 5-15 customer implementations simultaneously. • Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations. • Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. • Leverage your deep product expertise to build customers’ contracting processes in Ironclad and/or enable customers to build and set up their systems independently. • Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals • Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product. • Stay up-to-date on product releases and learning the latest product functionality • Proactively identify opportunities to improve our team’s implementation processes • Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty.

Requirements

2+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred) • Passion for learning new technologies and driving outcomes through technical solutions • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. • Ability to successfully navigate customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams. • Curiosity for understanding customers’ goals and values. • Familiarity with CLM (contract lifecycle management) and legals ops business processes • Experience learning and adapting quickly to a growing organization • Ironclad’s Values: Drive, Intent, Integrity, and Empathy

Benefits

Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers