Help Desk Tech
August 3
🏢 In-office - Los Angeles
Description
• Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance • Provide first level technical support to users (on-site and remote) by answering questions, troubleshooting problems, and maintaining company workstations via phone, email, instant message or in-person • Assist with standardizing IT processes • Document standard operating procedures for reoccurring IT issues as needed • Follow up with employees and provide answers to users by identifying problems, researching answers, and guiding users through corrective steps • Keep record of problems and their resolutions • Redirect unresolved issues to the next level of support • Assist with onboarding and offboarding employees • Maintain accurate inventory of all company IT assets at all locations • Test and configure new workstations, peripherals, and software • Perform preventative maintenance of company hardware • Administer mobile device management • Provide additional IT support as needed
Requirements
• Minimum 2-3 years of Helpdesk/IT support experience • Must be highly organized and have excellent problem-solving skills • Strong written and verbal communication skills • Ability to break down technological processes and deliver clear, step-by-step instructions • Experience installing software and updates to workstations • Experience with Office 365 (apps and administration) • Experience with Mac and Windows operating systems • Experience with mobile device management software • Experience with single sign-on software(s) • Experience troubleshooting basic network, hardware, software, and printing problems • Experience installing and troubleshooting network cabling • Willingness to travel to other office/store locations
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