Senior Manager, Patient Recruitment
August 27
🏡 Remote – Anywhere in California
Description
• Collaborate with the Executive Director of Clinical Operations and Business Development develop and execute comprehensive strategies for participant recruitment and retention in clinical trials. • Oversee and lead the strategic and operational functions of the remote patient recruitment team, ensuring optimal team efficiency, process optimization, and achievement of key recruitment targets. • Implement and refine streamlined processes, establish strategic goals, and ensure the generation of advanced reports, in-depth trend analysis, and rigorous team performance evaluations. • Provide hands-on leadership, offering continuous feedback and spearheading professional development initiatives to enhance team capabilities and performance. • Work closely with the clinical team to gain a deep understanding of trial requirements and patient needs, and use this knowledge to identify and target optimal patient demographics for recruitment. • Utilize key performance indicators (KPIs) such as call volumes, abandonment rates, and patient conversion metrics to assess team performance and implement enhancements. • Ensure all recruitment activities are conducted in accordance with regulatory standards and ethical guidelines. • Establish and monitor service volume and timeliness benchmarks, driving continuous process improvements and enabling data-driven decision-making. • Work collaboratively with other departments and stakeholders to ensure compliance, deliver high-quality service, and maintain high levels of patient satisfaction. • Work closely with the engineering team to build data queries based upon the clinical trial protocol I/E criteria to sufficiently identify the desired patient population. The senior manager position will be responsible for providing the engineering team with sufficient data to build a highly successful data query providing the central recruitment team with a robust patient population for pre-screening efforts. • Direct line management of patient recruiting team • Other duties as assigned by manager
Requirements
• Bachelor's degree or equivalent experience • 8+ years of experience in patient recruitment for clinical research • 5+ years of experience utilize key metrics to achieve specific goals • 5+ years of experience managing a remote workforce in either a healthcare call center or patient recruitment setting
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