KDDI America, Inc.
Cloud-based digital transformation solutions including omnichannel messaging for personalized customer engagement.
Global Networking Capabilities • Security Solutions • 43 Data Centers Worldwide • One-Stop Solution Provider • System Integration
201 - 500
IT Support Engineer
March 12
🔄 Hybrid – Los Angeles
KDDI America, Inc.
Cloud-based digital transformation solutions including omnichannel messaging for personalized customer engagement.
Global Networking Capabilities • Security Solutions • 43 Data Centers Worldwide • One-Stop Solution Provider • System Integration
201 - 500
Description
• Attend requisite internal meetings • Attend requisite external (customer, vendor) meetings • Report daily, weekly, monthly, and in a timely manner projects and operations to supervisor • Collaborate with team, and others • Organize the team as Team Leader • In order to accomplish assigned tasks, improve skill and performance • Take a business trip with U.S. and abroad if needed • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc. • Maintenance work (Tier2) • Kitting work • Help Desk work (Tier1) • Performance of various tasks related to IT support engineer role such as maintaining, troubleshooting, and supporting client systems, implementing network and system installation plans, creating documentation, and providing technical support with Microsoft suite of products
Requirements
• English / Japanese(Required) • 3+ Years Work experience as IT Support Engineer • 3+ Years of AD admin, WVD, O365, Security • CCNA/CCNP/Network+ (Preferred) • MCSA/MCSE (Preferred) • Communication skills with customers, vendor/carrier and company staff • Documentation skills • Microsoft office products (Word, Excel, etc.) skills • Valid CA driver license(Required) • Own car for visiting customer offices
Benefits
• Medical & Dental & Vision- Full Time Only • Basic Life Insurance and AD&D • Short-Term Disability Insurance • Flexible Spending Account (FSA) • Employee 401 (K) Savings Plan • Vacation Time 1st year Ten (10) days Prorated 2nd year (12) days 3rd year (14) days 4th year (16) days 5th year (18) days 6th and after (20) twenty days • Thirteen Paid Holidays per year • Sick Time • Tuition Reimbursement Program
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