KDDI America, Inc.
Cloud-based digital transformation solutions including omnichannel messaging for personalized customer engagement.
Global Networking Capabilities • Security Solutions • 43 Data Centers Worldwide • One-Stop Solution Provider • System Integration
201 - 500
LAN IT Engineer
July 10
🔄 Hybrid – Los Angeles
KDDI America, Inc.
Cloud-based digital transformation solutions including omnichannel messaging for personalized customer engagement.
Global Networking Capabilities • Security Solutions • 43 Data Centers Worldwide • One-Stop Solution Provider • System Integration
201 - 500
Description
• PC, Server and Azure support for the customers • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote) • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote) • Manage related to servers & Network document • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system • Research on new technologies, products and network equipment and share the Information to coworkers. • Support our customers for Microsoft Active Directory environment, desktop application, E-mail and NW devices. • Escalation of problems when unable to resolve • Other duties as assigned by Supervisor • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Microsoft 365, etc.) Ensures successful completion of all daily tasks (externally and self-assigned) • Know and experience for Azure service and VM • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.) • Report to supervisor
Requirements
• English (Required), Japanese (Preferred) • Helpdesk support experience (Preferred) • 2+ years of TCP/IP network work experience or equivalent knowledge. • Communication skills with customers, vender/carrier and company staff. • Documentation skills. • Microsoft office products (Visio, Word, etc.) skills. • Own car for visiting customer offices • Know Azure and VM • MCSA/MCSE (Desired) • CA Driver’s license
Benefits
• Own car for visiting customer offices • Report to supervisor
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