KDDI America, Inc.
Cloud-based digital transformation solutions including omnichannel messaging for personalized customer engagement.
Global Networking Capabilities • Security Solutions • 43 Data Centers Worldwide • One-Stop Solution Provider • System Integration
201 - 500
System Engineer
March 12
🔄 Hybrid – San Francisco
KDDI America, Inc.
Cloud-based digital transformation solutions including omnichannel messaging for personalized customer engagement.
Global Networking Capabilities • Security Solutions • 43 Data Centers Worldwide • One-Stop Solution Provider • System Integration
201 - 500
Description
• PC, Server and Azure support for the customers • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote) • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote) • Manage related to servers & Network document • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system • Escalation of problems when unable to resolve • Other duties as assigned by Supervisor • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.) • Ensures successful completion of all daily tasks (externally and self-assigned) • Know and experience for Azure service and VM • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.) • Report to supervisor
Requirements
• 2+ years of TCP/IP network work experience or equivalent knowledge • English (Required), Japanese (Required) • Helpdesk support experience (Preferred) • Communication skills with customers, vender/carrier and company staff • Documentation skills • Microsoft office products (Visio, Word, etc.) skills • Own car for visiting customer offices • Know Azure (Desired) • MCSA/MCSE (Desired)
Benefits
• Medical & Dental & Vision- Full Time Only • Basic Life Insurance and AD&D • Short-Term Disability Insurance • Flexible Spending Account (FSA) • Employee 401 (K) Savings Plan • Vacation Time 1st year Ten (10) days Prorated 2nd year (12) days 3rd year (14) days 4th year (16) days 5th year (18) days 6th and after (20) twenty days • Thirteen Paid Holidays per year • Sick Time • Tuition Reimbursement Program
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