KDInfotech
Your trusted Technology Partner.
Virtualization • Cloud Computing • Network Management • Technology consulting • Payroll Vendor
11 - 50
IT Operations Manager
March 12
🏢 In-office - Bay Area
KDInfotech
Your trusted Technology Partner.
Virtualization • Cloud Computing • Network Management • Technology consulting • Payroll Vendor
11 - 50
Description
• Manage day to day operations of support team • Collaborate with partner teams to achieve shared objectives • Track key operational metrics, identify process improvement opportunities • Drive iterative process improvements and measures by defining metrics to meet quality and delivery goals • Maintain ownership of all vertical and horizontal relationships within the client's environment • Manage cross-functional project and program planning and execution • Provide day-to-day coordination and quality assurance for projects and tasks • Setting, reviewing, and managing budgets and costs • Provide coaching for other team members to improve skill sets
Requirements
• Experience in workforce planning, estimation, and budgeting • 2+ years of mentoring a team of 2+ personnel • 2+ years of technical experience prior to management, preferably working in an end-user support role • Experience administering Cloud applications such as Gsuite, Okta, Box, Onelogin, etc. • Strong fundamentals in networking protocols and troubleshooting • Knowledge of best practices involving digital security • Ability to seamlessly connect with external and internal members of the organization for process improvements • Experience in procurement and asset management • Proven track record of creative problem solving, adapting to change, and the desire to build new processes • Flexible with commute throughout Bay Area, from the South Bay to San Francisco
Benefits
• Unlimited PTO and Sick days • PPO and HMO options for Medical Benefits • Dental and Vision Benefits • 401k Match • Cell phone reimbursement options
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