Customer Success Manager
March 7
🏢 In-office - San Francisco
Description
• Lead the implementation of Klarity with customers to drive initial product value • Partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions • Define and evolve the Customer Success playbook for GenAI transformation for customers • Develop trusted advisor relationships with customers to ensure they are achieving value • Engage in close collaboration with Product and Engineering teams representing the voice of the customer • Partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth
Requirements
• 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers • Strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value • Desire to be on the bleeding edge of Gen AI and be the first to develop the Enterprise Gen AI implementation and customer success playbooks • Desire and ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing, and Order Management. Familiar with the enterprise Finance stack: CRM, ERP, CLM • Comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers • Enjoy high-paced environments where you get to wear multiple hats, build processes, and consistently problem-solve • History of fostering strong relationships with customers and teammates, including senior-level executives • Tactful and poised under pressure • Appetite to learn and have an ownership mentality - if you see something needs to be done, go do it
Benefits
• Save time • Increase compliance • Ease the pain of contract review
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