Kustomer
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more$1. .$1
customer experience • customer service • CRM • CX • SaaS
201 - 500
Software Engineer, Infrastructure
April 25
🏢 In-office - Manhattan
Kustomer
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more$1. .$1
customer experience • customer service • CRM • CX • SaaS
201 - 500
Description
• Analyze current infrastructure usage and performance to identify cost-saving opportunities • Design and implement cost-optimization strategies across the platform and infrastructure to reduce expenditure without compromising on performance and scalability. • Conduct regular cost audits and reviews of infrastructure to ensure continuous optimization of resources. • Lead initiatives to optimize data storage and compute resources to achieve cost-effective scalability and maintain regulatory compliance. • Develop and automate disaster recovery processes to minimize impact and downtime • Respond to critical incidents as part of an on-call rotation, applying disaster recovery protocols to restore system functionality swiftly. • Contribute and maintain documentation on disaster recovery procedures, cost optimization strategies, and operational best practices. • Design and implement robust backup solutions, ensuring data integrity and availability across distributed environments. • Participate in cross-team initiatives to drive engineering best-practices • Conduct code, architecture, and infrastructure reviews across the platform • Train and support engineering teams in adopting cost-effective practices in their daily operations and system design. • Staying involved in initiatives around on-call rotations, application performance monitoring, development environments, and continuous integration and delivery pipelines. • Lead various scalability initiatives across the platform and infrastructure
Requirements
• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience • 8+ years experience building and managing large scale, highly available, distributed web applications • A working understanding of a high-level programming language like Go, Python, JavaScript, etc. • Strong AWS experience managing infrastructure in a secure, highly available, automated fashion (VPC, ELB, Containers, Auto Scaling) • Strong background in Linux/Unix administration, networking, HTTP/2, DNS, REST, etc • Experience leading large projects to achieve financial and operational efficiency • Experience with designing applications and architecture optimized for multi-region disaster recovery • Experience with infrastructure as code and managing Terraform configurations in a sustainable and scalable way • Experience with observability tools (Datadog/ELK/Distributed tracing) • Ability to commute to Manhattan office up to 2-3 times per week
Benefits
• Competitive salaries • Stock options • 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy
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