Strategic Customer Success Manager - Senior Level

September 19, 2023

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Kustomer

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Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more$1. .$1

customer experience • customer service • CRM • CX • SaaS

201 - 500

💰 $60M Venture Round on 2023-05

Description

• Manage 3-8 top tier clients, build deep relationships with stakeholders • Oversee end-to-end customer relationship post-sale • Focus on product adoption and customer success • Understand customer KPIs and business outcomes • Channel customer feedback to product organization • Act as customer advocate and manage escalations • Collaborate with Technical Account Managers • Expand list of reference-able customers • Role may involve handling sensitive personal data • Client on-site travel required

Requirements

• Bachelor’s degree or equivalent professional experience • 8+ years of Customer Success or Account Management with a technical SaaS product • Industry and/or technical domain knowledge in SaaS, CRM, CX/Support Software, or APIs • Strong communication and interpersonal skills • Highly organized with project management background • Ability to quickly build rapport and simplify processes • Experience advocating for customers’ needs and driving solutions • Creative problem-solving skills • Data-driven approach to process/product improvements • Empathy for team members and customers

Benefits

• Competitive salaries • Stock options • 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy