Senior Brand Success Manager - Creator Economy

August 30

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Flagship

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Empowering creators and tastemakers to build thriving businesses with their community and favorite brands.

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Description

• Be Our Brand Expert: You’re the go-to person for anything and everything about brands on Flagship. Your experience working with brands and your deep understanding of how they succeed on our platform will make you indispensable. • Onboard and Support Brands: Guide new brands through the onboarding process, ensuring they’re set up for success from day one. Continuously provide support and gather feedback to improve our product, systems, and process, so that Brands can thrive on Flagship. When one of our brands has an issue, you’re on it. • Get Creative & Build Successful Partnerships: Successful brands grow through partnerships with successful creators. You’ll come up with & test different ideas for how we can empower brands on the platform. You’ll actively reach out and build strong relationships with both brands and creators on the platform, driving new opportunities and accelerating growth. You’ll be the voice of Flagship to our brands and you’ll always be looking for the next brand you can get to thrive. • Data Analysis and Reporting: You’ll measure and report on success metrics to track the performance of brands and their associated creators. Your decisions will be driven by data—so proficiency in Excel or Google Sheets is a must. If you’re comfortable with SQL, that’s a big plus. • Collaborate Across Teams: You’ll work closely with other members of the Flagship team. We’re a small team, so effective collaboration is key to moving quickly and efficiently.

Requirements

• 7+ Years of Experience: Proven success in customer success, growth, or account management roles, ideally within a startup environment. Experience working on marketplaces is a big plus. • Relationship-Building Skills: Strong interpersonal and communication abilities with a talent for building trust and rapport across multiple customer groups. • Customer-Centric Focus: Deep understanding of brand and creator needs and a relentless drive to help them achieve success. • Scrappy and Resourceful Mindset: A “no problem is too small” approach. You get creative with limited resources to get things done. • Data-Driven Decision Making: You love diving into the numbers to understand what’s working and what’s not because it helps figure out what to do next to support our customers. • Passion for the Creator Economy: You understand the dynamics between brands and creators, and you’re passionate about helping small businesses on both sides win!