Client Success Manager, Operating Rooms (US West Coast Remote)

August 15

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Better Healthcare Through Math

lower wait times • nurse & patient satisfaction • predictive modeling • data science • patient access

201 - 500

💰 $130M Series D on 2020-12

Description

• Work closely with the Product Implementation team to successfully launch iQueue for Operating Rooms software at both new and existing clients • Collaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROI • Train clients of various roles in hospital organizations on application features. Determine where client workflows can be optimized after product launch, and serve as the subject-matter expert on the product • Identify opportunities for engagement to increase the value our clients receive from iQueue by monitoring usage and trends through the use of various applications • Collect and synthesize client feedback and determine when to communicate to internal teams for product enhancements • Serve as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when needed • Research client issues to develop actionable recommendations, and deliver a strategy to help meet users’ goals. If needed, collaborate on issues with the appropriate internal team(s) • Lead client calls with healthcare staff, managers, directors, and executives in which you discuss goals and a path towards continued success • Create internal and external facing reports to answer questions about client data, health, and engagement

Requirements

• Reliability—Be reliable. Always be reliable • Bachelor’s Degree in business, healthcare or a related field, or equivalent years of related experience • 4+ years of experience in a client-facing role • 5+ years of healthcare-related experience • Exceptional organizational skills and attention to detail • Effective written and verbal communication skills • Ability to travel 25-50% of the time • Willingness to work Pacific and/or Mountain timezone hours • Proficiency using computers in an office environment (MS Office, Gsuite) • Experience utilizing data analytics tools (i.e. SQL, Tableau, Excel) • Ability to interpret data/metrics and make recommendations for improved client engagement and results • Proactive client-specific solutions, support, and guidance through effective and insightful face-to-face and written communications • Ability to multitask and adapt in a fast-paced, diverse and evolving environment

Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, annual bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs