GTM Operations Analyst

September 11

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LetsGetChecked

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LetsGetChecked is a virtual care company that offers at-home testing, telehealth services, and pharmacy capabilities.

healthtesting • health • wellbeing • home health testing • lab testing

501 - 1000

Description

• The GTM Operations Analyst will oversee LetsGetChecked commercial operations activities in support of the Account Management function and drive improvement processes for Go-To-Market Operations where required. • Acting as the LGC Account Management subject matter expert and key point of contact for CRM, including forecast and funnel management, client segmentation & planning, and competitive analysis (Win/Loss, Voice of the Client, Retention, etc) • Creating and enhancing dashboards, reports, metrics, etc, to provide stakeholders with accurate, real-time visibility • Proactively monitoring and analyzing client performance, reporting findings, and conducting analyses as needed to support commercial needs and initiatives • Communicating insights and data findings to influence decision-making and drive action to achieve business goals • Establishing Client Health framework through partnership with Commercial Leaders and subsequently managing the process on an ongoing basis • Leading Voice of the Client initiatives such as NPS/CSAT surveys, Executive Sponsor program management, participation in future Client Advisory Boards, etc. • Partnering with Commercial Leaders to create, maintain, and enable stewardship framework • Partnering with Commercial Leaders to support key growth initiatives and day-to-day GTM Operations • Partnering with GTM Enablement to ensure role specific training and materials including new hire onboarding enhancement, training materials and adoption tracking for key commercial tools & process, and bi-annual Commercial team meetings • Interfacing effectively between Finance, Product, Marketing, Implementation, and all Verticals

Requirements

• Requires 1-3 years of account management or client success/revenue operations experience • Self-starter and process owner mentality • Be solution-oriented and resourceful • Ability to effectively work cross-functionally in a growth environment • Experience with Salesforce and business intelligence systems (Looker preferred) • Strong written and verbal communication skills

Benefits

• Health, dental & vision insurance • 401k Matching contribution • Employee Assistance Programme • Annual Compensation Reviews • Flexible PTO Policy and 3 paid volunteer days per year • Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams • A referral bonus programme to reward you for helping us hire the best talent • Internal Opportunities and Careers Clinics to help you progress your career • Maternity, Paternity, Parental and Wedding leave