LightEdge Solutions
For over 25 years, LightEdge has been a company that sees the changes coming, and makes them work to your advantage$1. .$1
Data Center • Cloud Management • Colocation • Managed Services • Disaster Recovery
51 - 200
AWS Cloud Engineer
August 3
🏡 Remote – Anywhere in California
LightEdge Solutions
For over 25 years, LightEdge has been a company that sees the changes coming, and makes them work to your advantage$1. .$1
Data Center • Cloud Management • Colocation • Managed Services • Disaster Recovery
51 - 200
Description
• Support existing AWS environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users and sustaining system uptime standard. Implements and validates monitoring in deployments. • Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations. • Participate in 24x7 on-call rotation and respond to calls from the Connectria Command Center • Respond to customer support calls related to AWS environments, managing incidents within the ticketing system, and resolving issues through troubleshooting. • Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed. • Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively. • Appropriately document customer interactions in ticketing system. • Prioritize and complete assigned duties expeditiously and within approved windows. • Engage with AWS Support on behalf of Connectria customers as needed. • Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor in alignment with the No Jerks Allowed philosophy. • Stay abreast of latest AWS offerings and make recommendations to leadership. • Other duties as assigned.
Requirements
• Bachelor’s Degree in Computer Science or related discipline or an associate degree or equivalent work experience. • Excellent network analysis fundamentals and robust troubleshooting skills. • At least 6 months to 2 years’ experience with AWS development and systems administration. Experience providing issue resolution for AWS highly preferred. • Possess at least one current AWS Certification • Strong preference for applicants with experience or certification in Kubernetes • Comprehensive understanding of AWS including AWS Command Line (CLI), current AWS product offerings and services, best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for AWS • Demonstrated proficiency with one or more scripting or programming languages. Ruby and Python are desirable. • Ability to manage multiple priorities and projects at the same time. • Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed. • Solid understanding of basic networking principles, components and terminology. Experience with hardware or software Load Balancers, VPNs, firewalls preferred but not required. • Initiative and problem solving skills: If you don’t know how to do something you consider it a challenge to try to figure it out for yourself
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