ServiceNow Administrator - Developer

18 hours ago

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Disrupt, Lean Forward and Get Stuff Done!

Agile Methodologies and Coaching • Design • Development • Devops & Cloud • Data Science & Analytics

51 - 200

Description

• Responsible for administration, supervision, service, operational and maintenance of DHS ServiceNow environment • Manage, develop, and enhance the ServiceNow platform • Actively participate in Agile teams • Collaborate with Solutions Architects and Business Analysts • Troubleshoot and resolve technical issues • Provide Tier 2/3 break-fix support • Manage platform/environment configuration • Engage in the development of advanced scripts, business rules, and client scripts • Facilitate and oversee data migration activities • Develop and maintain applications, including customer-developed solutions • Conduct detailed testing of ServiceNow configurations • Support end-user training for smooth adoption • Ensure thorough documentation of configurations and customizations • Ensure system uptime, resource availability, reliability, and compliance with policies

Requirements

• US Citizenship • Ability to obtain and maintain a security clearance at the Public Trust or above • Minimum of 3 years experience implementing ServiceNow solutions App Engine • Minimum of 2 years working with an Agile implementation framework • Minimum of 2 years implementing systems using Agile/Scrum methodologies • Minimum of 1 year in administration of a ServiceNow instance • Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles • Strong scripting skills in JavaScript and GlideScript • Strong technical skills, including workflow configuration and business rule development • Experience in customizing UI and creating complex workflows • Knowledge of methods for integrating with external systems • Expertise in troubleshooting and resolving technical challenges • Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities • Proficiency in contributing positively to a team-oriented, cooperative environment • Outstanding communication and interpersonal abilities • Familiarity with techniques for enhancing performance optimization

Benefits

• Commitment to Diversity • Equal opportunity employer • Celebrates diversity • Inclusive environment