Salesforce Consultant - LSAP

July 4

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Litify

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The leading end-to-end legal operating platform.

LegalTech • Legal Technology • Legal Operations • Practice Management • Law Software

201 - 500

💰 $50M Series A on 2019-06

Description

• Showcase strong problem solving, effectively interacting with customers to understand their unique needs and offer solid solutions • Work directly with customers to make declarative changes in their Salesforce org, following proper QA and launch procedures • Confidently bridge the gap between customer’s challenges and their goals • Partner with customers to solution ideas that increase their users’ efficiency and help improve how they manage their business • Coordinate with our Support Engineers to troubleshoot potential impacts or errors in configurations • Work hand in hand with Customer Success Managers to realize a vision for a future state for assigned customer organizations • Complete standard Salesforce admin tasks such as setting up users, profiles, roles, and configuring reports and dashboards • Build time saving automations using Flows • Provide expertise and advice on best practices, and be able to detail pros and cons of alternative solutions • Provide timely communications, and resolve requests within SLAs

Requirements

• 3+ years of experience with the Salesforce platform either as an IT leader, Admin or a Consultant • 2+ years experience working on Salesforce Automations; strong Flow knowledge is preferred, with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components • Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred • Empathetic listening skills: you are able to build strong relationships and instill trust in your customers • Project Management experience; you have experience running complex projects, uphold stakeholder expectations, maintaining scope, time & budgetary constraints • Excellent communication, both written and verbal; you are comfortable discussing complex technical topics to a wide variety of audiences, you have strong presentation skills and can effortlessly facilitate meetings and presentations • Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers) • Understanding of setting up users, profiles, roles, and configuring reports and dashboards in the Salesforce platform • Understanding of data migration from CSV, SQL or other systems to the salesforce platform, using tools such as the Apex Data Loader • Experience with an accounting platform (FinancialForce, Accounting Seed) and/or knowledge of legal accounting a strong plus • Experience in Plaintiff law, Insurance Defense or Enterprise legal management is a plus • Experience with researching, installing and configuring 3rd party applications in Salesforce orgs • Ability to handle multiple customers & tasks simultaneously, including deescalating as necessary

Benefits

• Bonus and benefits • Competitive pay for our size and industry • Compensation, benefits and reward opportunities provided