Client Success Director

July 23

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Lucidworks

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Leaders in AI-Powered Search

Solr • Big Data • Search • Enterprise Search • Support

201 - 500

💰 $100M Series F on 2019-08

Description

• Empathize with customers and to translate their concerns/desires calmly and competently to others. • Own and manage customers’ relationships with Lucidworks, encompassing cross-functional touch-points and ensuring internal resources are appropriately deployed for high-impact, value-add activities. • Plan and execute strategic roadmaps for customers to drive value through a deep understanding of their businesses goals, best practices in search and Fusion’s feature set. • Conduct customer check-ins and proactively address customer’ needs • Analyze customer data and improve customer experience. • Provide high level customer success policies and practices. • Manage and resolve customer requests and complaints. • Establish and maintain customer relationships. • Uphold the core values, policies and procedures of Lucidworks • All other duties as assigned

Requirements

• 6 - 8 years of client management experience with Enterprise level customers. • Proven track record of managing large, complex accounts and driving customer outcomes. • Bachelor's Degree Communications/Marketing or equivalent experiences preferred • Demonstrated ability to work collaboratively across departments to achieve common goals. • Business acumen & technology consulting or client facing experience, • Excellent communication and interpersonal skills, with the ability to build strong client relationships. • Excellent relationship building and relationship management skills. • Highly organized and ability to multitask. • Empathize with clients and to translate their concerns/desires calmly and competently to others. • Strong analytical skills, efficient time management skills, strong ability to prioritize client and internal needs. • Acceptable background check