Onboarding Specialist

August 27

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MBO Partners

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MBO Partners makes it easy for independent consultants and their clients to work together.

Consulting • accounting • human capital • contingent workforce • small business

51 - 200

Description

• As an MBO Client Services Onboarding Specialist, you are responsible for efficiently executing a comprehensive onboarding process and ensuring a seamless experience for Talent engaged by our Enterprise Clients. • This role requires daily consultative support to independent contractors and their client representatives throughout the onboarding life cycle, including proactively managing expectations, communicating status and/or challenges related to enrollment progress, and ensuring alignment across MBO's Client sponsors, stakeholders, and hiring managers. • Conduct personalized advisory onboarding calls with independent contractors and assist with “Best Fit” program determination relative to specific enterprise program and MBO operational requirements to ensure efficient and timely completion of all onboarding processes • Serve as the liaison between the Talent, MBO Program Specialists, and Account Management to create and sustain a differentiated client experience through operational excellence • Navigate the complex enrollment and compliance requirements associated with engagement of a contingent workforce for our large enterprise client programs • Lead Talent interactions related to onboarding processes on a regular basis (phone calls, video conferences) • Report weekly to enterprise stakeholders on enrollment statuses to isolate any issues or inconsistencies and proactively address delays • Guide client hiring managers on MBO’s onboarding processes, time and expense capture systems and best practices • Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for the Talent and Clients including problem solving for long term impact and process redesign • Facilitate MBO program requirement changes and assist with escalations to continually improve efficiencies and client satisfaction • Participate in the full life cycle of the MBO Client Services including both the Onboarding Specialist and Program Specialist roles

Requirements

• Bachelor’s degree or equivalent experience (Business, Psychology, Human Resources, Communications, Economics, Finance, or related field) • A minimum of 3 years of experience working in business process, customer service, human resources, or operations • Strong operational and organizational skills with proven attention to detail • Ability to quickly comprehend new concepts and drive them through to execution • Comfortable navigating different POVs and assisting independent contractors/Talent with the adoption of changes required to achieve their Clients’ business objectives • Strong strategic written and verbal communication including the ability to confidently deescalate concerns with Talent and Client • Proven ability to manage multiple critical priorities simultaneously to complete process workflows • Should be a self-motivated, resourceful team player with strong interpersonal skills and confidence • High degree of responsiveness, excellent time management skills, and works with a sense of urgency • Great customer service and analytical skills with ability to easily relate concepts to clients’ environment and connect the bigger picture • Positive, professional & friendly demeanor • Good stress tolerance and ability to maintain composure under pressure • Takes responsibility/ownership of both positive and negative outcomes • JobDiva, VMS, ATS, Background Screening system experience preferred

Benefits

• Remote work environment • Competitive base salary with opportunities for growth and development • Excellent medical, dental, and vision plans designed to support healthy lifestyles • 401(k) retirement plan • Flexible Time Off – take time when you need it • Bonus opportunities • Wellness allowance • Culture based on trust, feedback, communication, success and fun • And, much, much more!