⭐ Head of Customer Success
March 16
🔄 Hybrid – Los Angeles
Description
• Lead and build critical operational projects and continuous improvement for post-sale CS teams • Become an expert in current workflows and tooling • Identify opportunities for improvement • Design, develop and deliver workflow, reporting, automation, and tech/tooling solutions • Use data to inform resource investment • Build and manage a team • Serve as a people leader and culture-bearer • Nurture and grow customer success team
Requirements
• 8+ years of operations experience within a high-growth environment • 5+ years in Sales or Customer Success Operations at a SaaS company • 3+ years of building and developing world-class customer success team • Experience hiring and leading an operations team • Strong analytical and reporting skills • Creative problem solver • Metrics-driven and results-oriented • Cross-functional collaborator and relationship-builder • Outstanding verbal and written communication skills • Strategic thinking
Benefits
• Competitive compensation package (base salary, performance bonus, equity and benefits) • UHC Select Plus PPO Platinum Medical, UHC Dental and UHC Vision plans at no cost • Diverse and inclusive work environment • Equal opportunity employer
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