DevOps Support Manager

August 9

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Octopus Deploy

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Accelerate software delivery with repeatable deployments

DevOps • Automated Deployment • Release Management • .NET Deployment • java deployment

201 - 500

💰 $172.5M Series A on 2021-04

Description

• Take responsibility for the people in your team, the way they work, and the results they deliver. • Monitoring and ensuring compliance with our SLAs. • Empowering the team to get things done and driving results collaboratively. • Recognizing dysfunction in the team and working effectively to resolve it. • Clarifying goals, roles, and execution plans for the team. • Helping the team understand the company strategy and how they contribute to the big picture. • Proactively coaching people, accelerating them along their personal growth trajectory. • Give radically candid feedback to your team members that is timely, actionable, and helpful. • Ensuring that we are providing proactive support with the aim of reducing the number of inbound customer requests.

Requirements

• You have experience leading a highly technical team of DevOps support specialists. • Reinforcing our cultural values (bias for action, organic decision-making, helping out, customer empathy) is something that comes naturally to you. • You have experience with ensuring compliance with response objectives and SLAs. • You enjoy being a positive contributor to how we approach people and culture in the DevOps Support team. This includes performance reviews, culture fit, salary reviews, and how we pay. • You are comfortable hiring and, when necessary, exiting, members of the support team, within the overall strategy as defined by the VP of Customer Success. • You have experience working directly with VP-level management and closely with your partner managers to ensure that customer needs are being met. • Experience with Zendesk and its reporting features would be favored.