Client Success Manager

Yesterday

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One Legal | An InfoTrack Company

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The leading provider of online legal support software

Software • Web-based software • Electronic court filing • Service of process • Legal support software

51 - 200

Description

• Lead and mentor a team of Client Success Managers, focusing on performance and professional development. • Ensure client needs shape business decisions, implementing practices that align with client expectations and business goals. • Actively engage with clients, resolve issues, and foster loyalty through frequent outreach. • Identify gaps in product usage and develop strategies to drive revenue growth. • Hold your team accountable for meeting targets and key performance metrics. • Collaborate with internal and external stakeholders to ensure clear communication.

Requirements

• 3+ years managing teams. • 6+ years in sales or account management, ideally selling software to professional services. • Experience driving revenue growth and proven ability to exceed targets and manage a diverse client portfolio. • Strong background in consultative sales and trust-based client relationships. • Client-focused with a passion for excellence. • Strong leadership, communication, and presentation skills. • Experience with web technologies and selling SaaS solutions. • Knowledge of civil litigation processes is a plus. • Willingness to travel up to 15% for in-person meetings and events.

Benefits

• 401(k) Match up to 5% • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Monthly Internet Stipend for Remote Employees