Solutions Engineer
August 27
🏡 Remote – Anywhere in California
Description
• Tell a compelling story to prospective customers • Work with new and existing customers to understand their needs and challenges • Take a consultative approach to suggest best practices and solutions to problems • Have an ROI mindset • Collaborate closely with team members from sales to drive new opportunities and expand existing business • Work with sales and customers to understand customer use cases, data complexities, integrations approach, and operational processes • Communicate benefits of complex technical solutions and products via industry and business terms to prospects and customers • Apply and articulate knowledge of OneRail platform including technical pre-sales, implementation of application integration, best practices, and APIs • Review customer data and complete an informative analysis of findings • Present findings to executive stakeholders and ensure they understand the findings • Deliver recommendations to product and engineering team members based on customer and prospective customer feedback • Execute product demonstrations of the platforms, which cover specific use cases and functionality customer would utilize • Execute a Value Engineering Assessment to help connect the dots between customer pain points to a solution from OneRail – which will summarize return on investment and obtainable value for prospective customers • Produce Statements of Work and solutions/integration designs reflecting the project requirements and how a prospective customer will implement OneRail and all its platforms • Facilitate responses to RFP’s, RFI’s, and Information Security questionnaires • Gather learnings and insights from customer data, through the pre-sales process • Work directly with existing and new customers to understand their current processes and analyze data, in order to recommend efficiencies • Implement the recommended solution in a timely manner • Manage multiple projects at a time, in various stages • Report daily on project status, outstanding risks, and upcoming tasks • Other duties as assigned
Requirements
• 3+ years combined experience in pre-sales, a technical role, implementation, or consultative roles focused on SaaS technologies or equivalent • 2+ years experience in e-commerce, order management, inventory management and supply chain business flow and best practices • Ability to proactively identify and communicate risks and opportunities to executive stakeholders • Excellent verbal and written communication skills • Highly organized with a strong sense of urgency to meet deadlines • Strong problem-solving skills with accuracy and attention to detail • Deep knowledge of how to design and create slides using Microsoft PowerPoint • Experience reading and comprehending API documentation • Deep understanding of software integrations and how to map integrations between applications • Understanding of Excel and writing complex formulas in Excel • Strong mathematical skills to help collect, measure, organize and analyze data • Experience creating and making API calls, SQL, discuss JSON, SAML, PowerBI a PLUS • Past experience with e-commerce, inventory, order management, logistics or supply chain a PLUS
Benefits
• Competitive base compensation • Health and wellness Insurance with generous company contribution (medical, dental, vision) • Company-paid life insurance, short-term and long-term disability • 4% 401K match with immediate vesting of Company match • Continuing Education Opportunities • Flexible/Open (Uncapped) Paid Time Off (PTO) Policy • Generous Company-paid Holidays • Onsite Team Member Job Perks • Relaxed environment • Standing desks • Recreational and Video games • Large breakroom and lounge • Stocked kitchen and fridges • Cappuccino machine • Onsite restaurant and daily food trucks • Onsite car detailing • Onsite dry cleaning • Ample free parking
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