Member Escalations Operations Manager

August 29

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Oscar

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Award-winning recruitment consultancy; delivering talent across Tech, Digital, Life-Sciences, Energy & Construction

Recruitment • Search and Selection • IT Recruitment • Oil and Gas Recruitment • Contract Recruitment

51 - 200

💰 $140M Private Equity Round on 2020-12

Description

• Support mission by driving service-focused production operation • Oversee team engaging, developing and delivering results • Ensure proper escalation procedures are in place to reduce customer friction • Influence and drive core operational improvements with cross-functional leaders • Initiate and lead projects for efficiencies impacting financials • Create foundational stability and scalability within your area • Understand various customer journeys associated with Oscar operations • Proactively identify concerns and operational improvement initiatives • Develop critical skills to resolve complex problems and support a lean operation • Oversee operations teams across Oscar’s vendor partners • Ensure compliance with applicable laws and regulations • Other duties as assigned

Requirements

• 4+ years of experience leading and developing a team of leaders within a production within a service-based environment or contact center • 3+ years experience working with teams in multiple locations and within multiple disciplines • 3+ years experience working in a collaborative environment • 3+ years experience implementing operational excellence as a manager • 3+ year experience using data to drive decision making • 2+ years of experience leveraging data visualization tools (Tableau, Looker, Periscope, PowerBI etc.) • 2+ years of applying Lean Six Sigma practices or Green Belt Certified • 2+ years prior healthcare or insurance-related experience

Benefits

• Employee benefits • Participation in Oscar’s unlimited vacation program • Annual performance bonuses