Polly
Polly is transforming the mortgage industry with its modern, cloud-native capital markets ecosystem.
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Technical Support Engineer
April 5
🔄 Hybrid – San Francisco
Polly
Polly is transforming the mortgage industry with its modern, cloud-native capital markets ecosystem.
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Description
• Become a Technical escalation and resource for the CS team. • Convert technical details into thoughtful understandable Customer responses • Identify, reproduce, and document bugs for the engineering teams • Make active contributions to help achieve team goals and successes • Complete Level 2 support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature • Assist the Professional Services team as needed with technical implementations. • Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
Requirements
• Technically oriented – willing to learn new systems quickly and savvy in tools like Postman, API, Dev Console, Kibana • Ability to communicate technical problems in a elegant and tactful way • Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Benefits
• Competitive salaries • 100% paid medical/vision/dental/disability/life insurance • Flexible vacation • Remote environment
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