Senior Product Owner - Platform Implementation
August 15
🏡 Remote – Anywhere in California
Description
• Develop and maintain a comprehensive vision and strategy for platform implementation, aligned with company goals and client needs • Enable implementation of QuartzBio’s Precision Medicine Intelligence platform/products across various cornerstone clients by collaboration with implementation and managed services teams • Provide client-facing support for technical discussions • Enable and manage project plans while driving the internal coordination and execution of these plans against the product roadmap and release schedule • Define and prioritize the implementation roadmap, balancing long-term platform strategy with immediate client requirements • Define detailed implementation plans, including user stories, acceptance criteria, and timelines, and manage the implementation backlog in collaboration with the development team • Identify and resolve technical and logistical issues, preventing potential delays in product implementation • Collaborate with sales, customer success, product management and software engineering teams to ensure contract specifications are met • Provide feedback to the product management team on product performance, features, and potential enhancements • Engage with key clients and stakeholders to gather requirements and feedback, translating them into actionable implementation plans • Participate in regular scrums/stand-ups to align teams and support solving bottlenecks and roadblocks • Promote agile methodologies and tools to optimize the implementation process and enhance team efficiency • Aid the Product Innovation and Customer Success teams with creation of product implementation status reports • Conduct market research and analyze competitive dynamics to inform platform strategy and identify new opportunities • Oversee the end-to-end implementation process, from planning and design to deployment and post-launch support • Prioritize platform features and enhancements based on strategic importance, client impact, and technical feasibility • Collaborate closely with engineering, UX/UI design, sales, and support teams to ensure seamless platform integration and delivery • Serve as the primary point of contact between business stakeholders, clients, and the implementation team, ensuring clear communication and alignment • Establish and monitor key performance indicators (KPIs) to evaluate the success of platform implementations and client satisfaction • Analyze implementation outcomes and client feedback to identify areas for improvement and drive continuous platform enhancement • Mentor and guide junior product managers and team members, fostering a culture of excellence and collaboration • Lead cross-functional meetings and presentations, effectively communicating implementation strategy, progress, and outcomes • Stay up-to-date with industry trends, platform technologies, and best practices in product management and implementation.
Requirements
• Bachelor’s degree related field (Business, Computer Science, Project Management, Product Management, etc.) • Master’s degree preferred and a minimum 8 years of relevant work experience in Product Management or Product Implementation projects or cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions • 2 to 5 years experience working in a customer-facing role (e.g., internal and/or external) • 3 to 6 years experience leading technical projects • 3+ years experience with Agile and Waterfall development methodologies • Experience with products that enables clinical process – data management and operations • Experience with Clinical & Biomarker data • Experience with clinical systems and reference architecture (Integration patterns and data flow) • Proven experience in a similar role, preferably within the life sciences industry and/or Software-as-a-Service (SaaS) space • Proven leadership and project management skills • Proven ability to lead cross-functional teams and manage complex implementation projects • Strong project management skills with the ability to manage multiple projects simultaneously • Excellent problem-solving skills and analytical skills with a knack for technical troubleshooting and the ability to make critical decisions in high-pressure situations • Excellent communication, written and presentation, and stakeholder management skills • Ability to write complex reports in a clear and concise manner with the ability to leverage data to inform decisions • Ability to work well in teams and motivate team members • Highly self-motivated and willing to tackle new challenges • Basic knowledge of project management processes and tools (e.g. project scheduling, budgeting, status reporting) • Strong understanding of platform technologies, implementation processes, and integration best practices • Proficiency with agile methodologies and product management tools (e.g., JIRA, Confluence)
Benefits
• Discretionary annual bonus • Health insurance • Retirement savings benefits • Life insurance • Disability benefits • Parental leave • Paid time off for sick leave and vacation
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