Solutions Architect

July 17

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Productboard

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Make products that matter, together.

Product Management • Product Strategy • Product Marketing • User Experience • Product Excellence

201 - 500

💰 $125M Series D on 2022-02

Description

• Coach, onboard, and launch customers in the onboarding phase of their Productboard journey • Work closely with the customer to validate, and where needed, further uncover the customer's current and desired state alongside establishing key success criteria for their use of Productboard • Create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer • Execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they're ready for their next stage with a customer success manager • Ensure we're identifying and involving the right customer stakeholders needed for Productboard success • Develop an extensive working knowledge of Productboard products, services, and best practices • Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests • Possess a strong understanding of Productboard's product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers' strategies and desired business outcomes • Collaborate with the Customer Success team to unblock risky accounts and support renewals

Requirements

• 2+ years of experience in product management • 2+ years in a customer implementation or onboarding and training role; including managing complex SaaS implementations for Enterprise customers • A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, Azure DevOps • Demonstrated skills in project management and managing customer relationships for a managed services and/or SaaS organization • Strong oral and written communication skills with the ability to conduct presentations to a large group • Highly motivated, and team-oriented, with experience working in fast-paced start-up environments • Highly detailed, and organized with exceptional follow-through • Experience with salesforce.com and/or customer management analytics software preferred • Some travel is required

Benefits

• Competitive base salary reflecting your role's value • Stock options for company success • Robust 401k for long-term financial health • Life insurance and disability coverage • Carrot Fertility Benefits • Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare • Subsidized gym and wellness memberships • Commuter benefits for convenience • Dedicated mental wellness programs and personal access to Soulmio for mindfulness • Generous paid time off: Flexible PTO + 9 sick days • 8 weeks of Paternity leave and 12 weeks of Maternity leave • Annual volunteer day for your chosen causes • Daily office lunches catering to your preferences • Professional development budget for growth • Regular team events to foster camaraderie