Productiv
The only Spend Management Platform that gives you insights that matter and action that delivers.
SaaS • Applications • Analytics • Insights • SaaS Management
51 - 200
Customer Success Manager
April 19
🏡 Remote – Anywhere in California
Productiv
The only Spend Management Platform that gives you insights that matter and action that delivers.
SaaS • Applications • Analytics • Insights • SaaS Management
51 - 200
Description
• Manage Customer Relationships: Directly oversee relationships with key customers, driving further adoption and identifying growth opportunities within your accounts. • Product Expertise: Elevate your understanding of the Productiv platform, conducting trainings and addressing customer queries to boost adoption and utilization. • Onboard New Customers: Collaborate with CS Ops and Sales teams to ensure effective onboarding of new customers, guaranteeing early and ongoing value from Productiv. • Drive Renewals and Retention: Build strong customer bonds to secure renewals and expand usage over time, while also devising strategies to mitigate churn risks. • Monitor Key Metrics: Keep a close watch on crucial health indicators like utilization and feature usage across your customer base to maintain and improve engagement. • Generate Insights: Utilize customer data and industry benchmarks to extract insights that enhance customer engagement and product adoption. • Refine Success Processes: Develop and refine customer success playbooks and strategies in collaboration with peers and sales teams to optimize Productiv’s adoption across your accounts.
Requirements
• Proven track record in a customer-facing role within a SaaS or software company. • Strong communication skills with the ability to engage and influence senior executives. • Deep product knowledge and the ability to keep up with industry and product updates. • Analytical skills to forecast risk and identify opportunities within the book of business. • Strong organizational skills to manage multiple accounts and projects with meticulous attention to detail. • Resilient and adaptable, with a passion for learning new concepts and tackling complex problems.
Benefits
• Medical, dental, and vision insurance for you and your dependents • A robust 401K plan to help you invest in your future. • Complimentary lunches, as well as an array of snacks and beverages, to keep you energized throughout the day. • Access to Modern Health for mental health resources and support. • Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness. • For those who work on-site, an FSA Commuter/Parking Benefit to make your journey to and from work as smooth as possible. • A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.
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