Developer Experience Engineer
July 16
🏢 In-office - Bay Area
Description
• Developer Experience Engineer responsible for technical documentation and customer onboarding experience at Pylon • Role involves improving documentation, aiding in customer onboarding, and continuously enhancing understanding of product • The position requires strong technical skills, coding familiarity, and a focus on evolving documentation to meet customer needs • Seeking individuals who enjoy challenging problems, collaborative teamwork, and self-driven learning opportunities • Emphasis on empathy for beginners and ability to work in a fast-paced, innovative environment
Requirements
• Own the docs: Develop and maintain high-quality technical documentation for our APIs, libraries, and tools. Create and improve code samples, tutorials, and developer guides. • Keep up to date: Work with the engineering team to ensure new features are well-documented and easily understandable. • Onboard customers: Design and implement onboarding processes for enterprise customers. Conduct training sessions and provide technical consultation. • Represent the customer: Act as a bridge between our technical team and enterprise customers, translating complex concepts into easy to digest. Gather feedback from both developers and enterprise customers to continuously improve our documentation and onboarding processes • Level up our internal documentation: Contribute to the creation of internal knowledge bases and wikis to reinforce a strong documentation culture.
Benefits
• Ownership: meaningful equity in Pylon • Healthcare: comprehensive coverage for you and your dependents • Annual Off-sites: fully paid team trips to scenic locations • Home Financing Assistance: support in purchasing a home
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