Technical Account Manager, Scale

August 24

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Go-to-Market Strategy • Brand Management • re-Positioning • Customer Engagement

11 - 50

Description

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business. • Establish regular touchpoints to review customer usage, health, and expansion opportunities. • Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution. • Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives. • Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts. • Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams. • Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training. • Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources. • Contribute to the growth and development of the TAM team by participating in the hiring process.

Requirements

• 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer. • Computer Science degree or experience building applications with SQL, Javascript, and APIs. • Familiarity with both front-end and back-end development concepts. • Ability to navigate and solve open-ended technical challenges in dynamic environments. • Proven capability to address technical concerns and provide solutions in real-time customer discussions. • Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance. • Proven ability to anticipate customer needs and address account risks or opportunities. • Exceptional written and verbal communication skills.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k). • Additional compensation in the form of equity, and/or commission/bonuses.