Service Tech Lead - Los Angeles

June 20

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Renewal by Andersen

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The full-service replacement window and door division of Andersen Corporation

Window Replacement • Patio Door Replacement • professional installation

501 - 1000

Description

• Service and repair previously installed RbA products • Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken • Follows established Renewal processes, making recommendations for process improvement • Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.

Requirements

• High school diploma. • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. • Demonstrated interpersonal communication skills; strong listening & empathy skills • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions. • Diagnostic skills: assessment, problem solving and decision making • Organizational skills for managing work schedules, job priorities, and stock levels. • Initiative; ability to work independently. • Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions

Benefits

• Medical/Dental/Vision/Life Insurance • Health Savings Account contributions • Paid holidays plus PTO • 401(k) plan & contributions • Professional development and tuition reimbursement opportunities • Charity contributions • Nationwide career opportunities