Union Payroll Manager
July 11
🔄 Hybrid – Bay Area
Description
Requirements
• Must have a minimum of 5 years’ experience in the union-based payroll industry. • Must have at least 3 years’ experience managing a team • Must have the ability to hand-break time cards to manually check calculations • Technologically savvy with the ability to pick up new systems and programs quickly. • Excellent oral and written communication skills • A customer-first approach. You enjoy engaging with clients, resolving issues, and deepening engagement. • Experience in a high-growth transit/technology company is preferred • Experience working with cross-functional teams • Four-year college degree preferred • CPP Preferred
Benefits
• Ensure all union payrolls are processed on time, compliantly and within our SLAs. • Remove and/or resolve issues that are escalated internally and externally as it relates to processing payroll. • Understand Mass Transit Systems payroll collective bargaining agreements and how to synthesize complex collective bargaining agreements into simple mathematical rules • Responsible for setting team and individual goals to ensure the team is meeting its objectives to support broader company goals. • Build and operationalize capacity planning models to ensure we are optimizing our resources while providing the best customer experience. • Partner with cross-functional teams to build new systems, tools, and processes to build a solid foundation for scale. Push beyond the status quo and think how we can improve with and without product support. • Ensure the team engages with customers and other third parties directly to resolve issues promptly. • Ensure all Payroll standard operating procedures are well documented, and the team is fully cross trained to allow for redundancy • Partner with the product team to clearly articulate what tools the team needs to be effective. • Create and document processes as we identify gaps in our current system and workflows. • Continue to stay up to date on all union agreements and/or industry news that may impact payroll processes.
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