Customer Support Specialist

August 14

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Roadie

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Across town or across the country, Roadie delivers.

short and long distance delivery • hassle free shipping • extra income for Roadies • same-day delivery • delivery

51 - 200

Description

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members • Address all customer concerns politely, using active listening skills to understand and confirm the information • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience • Proactively monitor in-progress deliveries and take corrective action when necessary • Manage non-standard delivery situations with professionalism, empathy, and urgency • Effectively use Salesforce and other internal tools to accurately log interactions and solve issues • Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Requirements

• 1+ year customer service experience, optimally with a technology or logistics company • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities • Able to quickly and efficiently problem solve and troubleshoot • Comfortable with a fast-paced environment and changing requirements • Proactive and able to comfortably navigate through uncertainty and ambiguity • Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends • Experience with Salesforce, a plus!

Benefits

• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Generous PTO • Monthly 3-day weekends • Monthly WFH stipend • The technology you need to get the job done