Strategic Client Success Executive
September 4
🏡 Remote – Anywhere in California
Description
• The Strategic Client Success Executive is the primary owner of the client relationship, responsible for client retention, organic growth, and client satisfaction through the building of long-term, mutually beneficial partnerships with clients. • This position serves as the strategic lead on large and complex clients and manages the enterprise strategy and growth road map for those clients. • In this capacity, the SCSE must accelerate client value by leading our long-term consultative strategy and overall client relationship to become the client’s trusted advisor. • The SCSE is the “face of the company” to our clients, working with client decision-makers from the C-Suite and executive healthcare leaders to assess their needs, align RxSense relevant capabilities, products, and services to solve their issues as well as ensure client satisfaction and consistent service.
Requirements
• Bachelor’s degree is required or similar training and/or experience. • 7+ years of progressively more sophisticated account management experience • 5+ years’ experience in pharmacy benefit management, cash discount card marketing and management, or the combination of the two • Proven ability to foster strong relationships with trust and credibility at the C-Suite, SVP, and VP levels • Client-centric focus with strong consultative skills • Demonstrate the initiative and experience to proactively identify issues, plan work and meet goals on schedule. • Strong analytical and critical thinking skills; ability to build a business case using data, market research and industry knowledge • Experience in successfully aligning teams in complex, matrixed organizations to actively manage relationships and work towards common business goal • Masterful organizational, communication and leadership skills • Excellent written and verbal communication skills with the ability to communicate information and ideas clearly and concisely • Proven ability to influence decision makers both inside and outside the company • Ability to work in a dynamic, growth-oriented company where change is constant • This position may be done remotely and will require ~30% travel.
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