Salsify
The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.
Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange
501 - 1000
Customer Success Manager
August 17
🏡 Remote – Anywhere in California
Salsify
The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.
Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange
501 - 1000
Description
• This is a remote position and is open to US candidates at this time. • Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s Enterprise and Global customers. • The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. • This role is passionate about ensuring that customers receive maximum business value from their ProductXM investment. • The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value.
Requirements
• 3+ years of success as a customer success manager, consultant, technical account manager or equivalent • Proven track record of driving measurable customer outcomes and success • Experience managing large, sophisticated projects and/or programs • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Has handled ambitious or complex customers or situations and can demonstrate resolutions • Must work within a team environment with sales, services, product and marketing peers • Ability to navigate data and people to find answers
Benefits
• Competitive Salary • Equity • 401 (k) • Unlimited Vacation • Full Benefits: Medical, Dental, and Vision Insurance • Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections • FSA: Medical, Commuter, and Dependent Care • Referral Bonuses
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