Manager, Customer Success - Select
July 24
🏡 Remote – Anywhere in California
Description
• Ensure ongoing success and value realization for Samsara’s enterprise customers • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service • Find and grow the next generation of CSMs at Samsara • Keep executives informed of progress and advocate for change when needed • Lead from the front with a willingness to get your hands dirty • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices • Hire, develop and lead an inclusive, engaged, and high performing team
Requirements
• 8+ years in Customer Success, account management, or consulting • 3+ years in management positions, including recruiting and retaining top talent • Experience with $1M+ ACV customers • Experience with Enterprise SaaS • Ability to travel within the United States for customer meetings and events (up to 25%) • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance • Solutions-focused with strong problem-solving skills and a bias for action • Ability to think big while also executing with excellence • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Demonstrated ability to foster an inclusive team environment that values diverse perspectives • Bachelor's degree from a 4-year institution
Benefits
• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much more
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