ServiceNow Trainer - Writer

March 2

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SAMSUNG SDS

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Data-driven Digital Transformation Leader

Enterprised Mobility • Advanced Analytics • Retail Experience • Cloud • IoT

10,000+

Description

• We are looking for experienced ServiceNow Technical Trainer and Writer to join our Zero Touch Mobility (ZTM) Team. Our Global ZTM Team is on a mission to improve the management of mobile devices through the use of the ServiceNow platform. We are developing best in class and first of its kind product that is aiming to change how mobile devices are managed in the enterprises. • The Technical Trainer and Writer will play a crucial role in the development and dissemination of comprehensive, user-friendly documentation and training for our platform product based on ServiceNow technology. This position is responsible for creating and maintaining documentation tailored to multiple personas, including end-users, managers, admins at the customer level, and solution consultants and developers who are part of our implementation partners. Responsibilities extend beyond the maintenance and upgrade of existing product guides and documentation to include the creation of a detailed technical knowledge base and the development of a certification training program. • The ideal candidate will possess a strong blend of technical understanding, writing proficiency, instructional design capability, and presentation skills, with a proven ability to translate complex information into clear, concise content and deliver engaging and effective training across diverse audiences.

Requirements

• Bachelor’s degree in Technical Writing, Education, Communication, or a related field (or equivalent experience) • 5+ years of proven experience in technical writing and training delivery in a technical or complex product environment • Experience in writing technical documentation for software platforms (e.g. API documentation) • Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control • Excellent written and verbal communication skills, with a keen eye for detail • Strong ability to translate complex technical information into clear, user-friendly language • Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence • Ability to design and develop engaging training materials and deliver compelling training sessions • Strong organizational and project management skills, with the ability to manage multiple projects simultaneously • Preferred Requirements: • Experience in documentation/training of ServiceNow product • Understanding of Enterprise Mobility Eco-System • Certification in technical writing or instructional design • Knowledge of multimedia and graphic design tools

Benefits

• Top-notch medical, dental, vision and prescription coverage • Wellness program • Parental leave • 401K match and savings plan • Flexible spending accounts • Life insurance • Paid Holidays • Paid Time off • Additional benefits