Strategic Account Manager - Post-Sales

March 7

Apply Now

Receive Emails with Similar Jobs

Sardine

WebsiteLinkedInAll Job Openings

Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

51 - 200

Description

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally • Speak knowledgeably and advise on best practices relating to fraud, compliance, and payments topics • Build, monitor, and communicate KPIs to clients • Provide strategic analysis and critical thinking as we plan long-term expansion • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Requirements

• You've 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team • You've Previous compliance, fraud, payments, fintech, or AML/KYC experience (MUST) • You understand how customers would integrate API (Prior work experience with a B2B company) • Your analytical skills are second to none; you excel at number crunching and drawing insights, • You've working knowledge of SQL and can write basic analysis query • You're capable of translating complex strategies into actionable processes and outcomes • You're a natural at building relationships and collaborating with others • You've got strong presentation skills for both virtual and in-person meetings with various stakeholders • You've previous customer-facing experience, preferably with a technical product • You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders • You constantly think about ways to improve processes

Benefits

• Generous compensation in cash and equity • 7-years for post-termination option exercise (vs. standard 90 days) • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Unlimited access to an expert financial advisory