Technical Architect, Field Engineering

March 13

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Saviynt

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The #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.

Data Access Governance • SoD Monitoring & Remediation • Continuous Controls Monitoring • RBAC / ABAC Policy Management • Infrastructure Access Security

501 - 1000

💰 $130M Private Equity Round on 2021-09

Description

• Perform architecture reviews and provide feedback to help customers/partners to avoid configuration/implementation related issues • Work closely with technical architects/product engineers to build new solutions/optimize existing implementations • Provide technical support to customer issues in Saviynt app on ServiceNow and Saviynt CPAM products • Identify gaps in product offering and work closely with the product team on prioritization of critical fixes and help them in standardization • Assisting Partners in implementation and providing best practices • Guide support teams on complex issues and work closely to document RCAs/Observations • Assist implementation teams to tackle complex business use-cases • Follow approved life cycle methodologies, create documentation for design and testing • Work closely with the product team to understand new features in the upcoming releases and conduct internal workshops to enable field and support engineers

Requirements

• Identity and Access Management domain knowledge is mandatory • Experience in ServiceNow application development and Privilege Access Management domain • Bachelor’s/equivalent degree in Engineering or an equivalent experience • Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage data-related issues • 10+ years of industry experience in design, development, customization, configuration, deployment in any Identity Management and Governance product • Experience in Unix Shell/Perl scripting • Prior experience integrating with any SSO provider • Knowledge of Web Services (REST/SOAP) • Understanding of SLAs and the importance of being within SLAs • Experience with ticketing systems - Service Desk, Remedy, FreshDesk, JIRA, etc. • Excellent verbal, written communication skills and analytical skills. Must be able to thrive in a fast-paced, high energy environment • Ability to excel in a team-oriented, project-based work environment • Ability to work independently, adapt quickly, and maintain a positive attitude

Benefits

• Flexible work arrangements • Medical, Dental, Vision, and Life Insurance • 401K • Unlimited Vacation • Sick pay • Daily catered lunches and healthy snacks at offices • Team Socials