Second Front Systems
At Second Front Systems (2F), we build software that accelerates delivery of technology to U$1. .$1
Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market
51 - 200
Customer Success Manager
September 5
🏡 Remote – Anywhere in California
Second Front Systems
At Second Front Systems (2F), we build software that accelerates delivery of technology to U$1. .$1
Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market
51 - 200
Description
• Churn management and customer retention • Supporting a minimum-viable implementation process • Educating customers and improving customer experience • Driving account expansion and increasing lifetime value • Collecting customer feedback and closing feedback loops • Build customer relationships and drive loyalty • Mapping customer success journeys and removing friction • Building and implementing the right customer success playbook • Liaising with the Sales team to understand customer needs • Liaising with the Operation & Product teams to understand the Game Warden value & functionality • Facilitating Business Reviews with Project teams & Executives internally & externally
Requirements
• 5+ years of industry experience in a Customer Success, Account Management, Renewals Manager, or similar type role • Very strong customer service and excellent communications skills, both written and oral • A history of success leading and directing customers through crisis situations while collaborating seamlessly cross functionally • Adaptable and willing to learn new technologies • Exceptional account management and time management skills • Experience in Salesforce • Experience in Gitlab (preferred) • Knowledge of compliance regulations and records management pertaining to the ATO process (preferred)
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