Principal Technical Support Engineer

July 19

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Seismic

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We empower thousands of teams to grow and win. 🌱 Meet the Seismic Enablement Cloud™ today.

Sales Enablement • Enterprise Content Management • Content Automation • Sales and Marketing Alignment • Coaching and Training

1001 - 5000

Description

• Serves as a consultant for the CSE (Customer Support Engineering) organization on all matters pertaining to the business unit or department. • Interacts with the largest clients at Seismic in the most difficult technical situations. • Drives long term technical and structural improvements across the operations and engineering organization. Brings customer challenges into the company for long term solutions. Recommends technical enhancements based on patterns of customer experience with Engineering leadership. • Typically, very persuasive and favorably wins over team in meetings with internal and external personnel. Expert in most functional areas of Engineering. • Used by multiple Engineering Teams for roadmaps, technical design, and guidance as it relates to the CSE organization (Customer Support Engineering).

Requirements

• 10+ years of relevant work experience • Knowledge of Cloud services and tools supporting Cloud operations • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment. • Familiarity with the following technologies is a plus: • Application Monitoring Suites like NewRelic, DataDog • .NET applications running on Kubernetes • Browser based debugging suites including Chrome Developer Tools. Networking experience/certifications

Benefits

• Take time to rest and recharge with generous time off, paid company holidays and end of year company shutdown. • Medical, dental, vision, employer-paid life insurance and disability benefits • Access to Health Savings Account (HSA) with $1,000 Single/$2,000 annual employer contribution • Access to free paid telemedicine and wellness offers through medical plan • Fertility and family planning benefits with financial assistance for adoption and surrogacy • Paid parental leave and family caregiver leaves • Annual professional development reimbursement • Mental health support with 12 free counseling sessions for you and your family members • 401k with annual employer match • Equity program and performance-based bonuses • Bring Your Own Device technology stipend • Seismic Cares Program with charitable donation matching