Solutions Engineer

11 hours ago

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ShipHawk

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Automate the world behind the buy button™

Shipping Software • Logistics • Freight Shipping • Parcel Shipping • SaaS

51 - 200

💰 Debt Financing on 2021-11

Description

• The Solutions Consultant is a software onboarding and pre-sales expert. • The role includes technical project management, solution design, consulting, technical configuration, debugging, troubleshooting as well as pre-sales solution consulting. • Solutions Consultant is a key technical resource for consulting on design, setup, and configuration of the client’s ShipHawk account. • A successful Solutions Consultant will conduct remote onboarding advice that meets or exceeds the customer’s business goals. • Software onboarding and sales can be complex, technical and require tactful problem solving.

Requirements

• 2-3 years' experience in customer-facing software implementation or related experience in B2B SaaS. • Relevant client management experience in account management, business analysis, consulting, professional services, sales engineering or other SaaS implementation related roles is a plus. • Must be an avid learner, tinkerer - not afraid to get your hands dirty. • Experience conducting client needs analysis and configuring software to meet those needs. • Excellent organizational skills. • Strong verbal and written communication. • Ability to communicate well through technically challenging situations. • Strong analytical skills, detail oriented, ability to prioritize and meet deadlines. • Technical understanding – not afraid to question and investigate so that challenges can be resolved quickly. • Motivated self-starter that works well both alone and with a team. • Experience working with NetSuite or Acumatica is a plus, but not required. • Proficient in Excel, APIs, ERPs, SQL, Looker, Salesforce, NetSuite. • Experience interacting with APIs using tools like Postman. • Experience with warehouse management systems. • Bachelor's degree in Computer Science or similar experience is a plus.

Benefits

• Salary Range $85,000 - $120,000 OTE plus Equity. • Unlimited PTO. • Flexible Work Schedule. • Fully Remote work in continental US. • Company Closure between Christmas and NYE. • Medical Dental Vision - 100% premium paid. • 401k. • Equity in Company. • Life Insurance. • Parental Leave.