Core Crew (Front Desk & Sales) - Short Pump, VA

March 12

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[solidcore]

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the work is the joy. strength training. create the strongest version of yourself [💙]

Group Fitness • Personal Transformation • Fitness • Bootcamp

201 - 500

💰 Private Equity Round on 2021-02

Description

• Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested • Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout • Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively • Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions • Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed • Assist the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed • Notify Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Area Manager to respond appropriately • Quickly address any maintenance or equipment issues that are visible to clients • Communicate with studio leads via axel, phone, and email to generate sales • Follow up with client lists in axel to meet monthly sales quota • Respond to client emails • Responsible for alerting coaches about client milestones and setting up the keychain and board for celebration

Requirements

• High school education, some college preferred • 1 year sales experience preferred • MBO experience preferred • Excellent interpersonal and communication skills • Outstanding customer service skills • Strong organizational skills • Careful attention to detail • Must be willing to initiate tasks and perform duties without direction • Ability to stand for long durations of time • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours • Passion for fitness, wellness, and the [solidcore] brand • Ability to lift up to 30 pounds and walk through all areas of the studio

Benefits

• $12/hour with opportunity to earn sales commission • FREE drop in classes • Retail discount