Director of Customer Engineering

July 29

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Sonatus

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Accelerating vehicle software innovation

software • software-defined vehicle • data management • networking • cybersecurity

51 - 200

💰 $75M Corporate Round on 2022-12

Description

• Build a professional Customer Engineering team in the US, EMEA, and APAC which is responsible for making sure all new customers are enabled for a successful product rollout. • Provide technology leadership and foster engineering excellence within the Customer Engineering Team. • Technical ownership of issue resolution: Driving and directing internal teams and driving communication to customers directly and/or through FAE and sales teams as needed. • Maintain close relationships with key accounts with visits as needed to ensure that the company’s products are meeting their requirements. • Manage project-based contract and outsourced software development vendors. • Prepare product training materials, best practice documentation, conduct product demos, develop POCs and product modifications as required for successful integration of Sonatus’ offerings. • Review and follow-up on outstanding issues with the customer, work closely with cross functional teams and bring open issues to closure. • Provide technical leadership in understanding of critical / blocking issues if any faced by customer and provide timely support with advice to unblock. • Build strategic professional relationships across new and existing customers and act as a customer facing liaison responsible for identifying and developing strategic plans that improve the engagement level. • Maintain Release Notes by documenting new services, fixes and setup configuration details.

Requirements

• Strong academic and technical software background in computer science and/or computer engineering • 10+ years’ experience in customer facing software integration and support, preferably at the embedded level within the Automotive market • 5+ yrs’ experience managing a team of customer facing applications/integration engineers • Professional attitude with the ability to prioritize a dynamic list of multiple tasks, plan and prepare for customer meetings in advance, and work with minimal guidance and supervision • Entrepreneurial, open-minded behavior and can-do attitude. Think and act with the customer in mind! • Independent and self-motivated Technical Hands-on Leader with a passion for software development • Executive presence and proven ability to communicate professionally with executive teams • Demonstrable success leading, inspiring, and empowering a high-performance team • Experience of working in a high growth environment with an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems.