IT Support Specialist (Contract)

May 4

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Sony Interactive Entertainment

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For all of the latest PlayStation related news, career openings, and updates, please visit PlayStation on LinkedIn at https://www.linkedin.com/company/playstation-sony/ About Sony Interactive Entertainment Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services$1. .$1

10,000+

Description

• Support users and systems at the San Mateo, California office. • Responsible for all aspects of day-to-day desktop management. • Support users in their home as well. • Respond to local and remote end user support requests. • Install and configure hardware, operating systems, and application software on desktops and laptops. • Participate and collaborate with peers locally and across Sony on IT projects. • Be available off hours for scheduled maintenance and critical updates.

Requirements

• Minimum of 3 years of IT helpdesk experience • Excellent verbal and written communication skills in English. • Strong troubleshooting skills. • Must have a proven understanding of computer hardware, Windows operating systems through Win 11, printers, mobile devices (iOS, Android), networking, Mac/MacOS, and desktop applications such as Microsoft Office365 Suite and Adobe products. • Experience with studio development applications including: Perforce, Visual Studio, Maya, PlayStation SDK and development consoles are a big plus. • Knowledge of Windows deployment solutions such as WDS, WAIK, and MDT. • Understanding of current hardware standards and trends. • Knowledge of enterprise desktop and user administrative tools. • Understanding of basic network protocols including TCP/IP, DNS, DHCP, HTTP/S, as well as network hardware. • Basic understanding of server side components and applications. • Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above highly desired.

Benefits

• Medical, dental, and vision benefits