Customer Support Specialist

April 19, 2023

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SoundStack

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We make audio simple. Platform-agnostic technology for creators and advertisers. Parent company to Live365.

Digital Audio • Podcasting • Hosting • Audio Ad Insertion • Audio Advertising

51 - 200

Description

• Engaging with current and potential customers by answering product questions via email, phone, forums, social media, and chat • Following troubleshooting paths and billing processes to meet customer requests • Following established helpdesk best practices for managing inbound and outbound communications • Advocating for customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths • Maintaining and adjusting customer billing accounts with proper invoicing and documentation • Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes • Contributing to both internal and external documentation

Requirements

• Customer service comes naturally to you • A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads • Communicating clearly and directly is a skill-set in which you take pride • You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction • You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software • You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools • Working remotely excites you: you are self-motivated and thrive when you control your work environment • English is written and spoken fluently

Benefits

• Casual and friendly work environment • Work remotely from your home • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set • We're a growing company which values promoting from within • Work with an inclusive, international/multi-cultural team