Launch and Integration TPM
May 8
🏢 In-office - San Francisco
Description
• We are looking for a dynamic, customer obsessed, and solution-oriented Technical Program Manager to lead Product Launch Readiness and Product Integration. This is a highly cross-functional role that will sit within the Product organization and report directly to the VP of Product. In this role you will be responsible for driving two of the most critical cross-functional programs for SPAN: the launches of our expanding HW product portfolio and the joint product integration with one of our key partners. • Successful candidates for this role will thrive in an entrepreneurial environment and are not hindered by ambiguity or conflicting priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and own execution to get the job done. As a seasoned TPM, you anticipate risks/bottlenecks and bring solutions to mitigate rather than just problems, you provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. You build cross-functional mechanisms, drive high-judgment decisions, and most importantly, deliver world-class products that enable our mission to electrify and decarbonize. • Product launch and integration has a broad and highly cross-functional scope that is focused on coordinating with each of the respective functional leaders (and identifying and filling gaps where they exist) to ensure a successful product launch/integration. In this role, you will drive: Product success - working with PMs to ensure product launch success metrics are defined, tracked, reported out on, and used to inform future decisions. This will include coordination with Product and Engineering on pilots and beta testing. Product operations - coordinating with sales ops and supply chain on forecasts inventory planning, internal and external product documentation Sales & marketing - bridging product and commercial input into to the Gen3 roadmap, sales forecasts, sales strategy, order placement, sales enablement, customer engagement and marketing plans, branding and messaging Installer program readiness - ensuring installer training, tech Portal content, lead pass programs, etc are all geared-up and ready for launch Customer support & service engineering - ensuring customer-facing documentation and FAQs, internal troubleshooting tooling and processes, and RMA processes are ready Ongoing supply chain and manufacturing operations - informing order fulfillment, inventory management, ensuring quality of all products Legal - ensuring installer or customer agreements, partner agreements, consumer protections and other regulatory requirements are ready for launch
Requirements
• 5+ years of experience in technical project management of hardware and software products • 7+ years of working directly with engineering teams • Experience managing programs with highly cross functional teams, building processes and coordinating product launches • Experience leading product integration • Experience working with R&D, hardware and systems engineering teams on highly technical projects, and a track record of shipping releases on time • High level of comfort with ambiguity and fast-paced environments • JIRA, Confluence, Atlassian experience • Ability to step outside their comfort zone and wear a multitude of hats as they help throughout the organization • Ability to influence and align efforts of disparate groups to achieve a common goal
Benefits
• Competitive compensation + equity grants at a well-funded, venture-backed company • Comprehensive benefits (including medical; dental, vision, life and disability insurance) • Comfortable, sunny office space located near BART and Caltrain public transit • Strong focus on teambuilding and company culture (events, meet-ups, clubs) • Flexible hours and unlimited PTO
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